FAQ

Here are answers to some common questions about vehicle transport. If you have any additional questions, concerns, or requests, please don't hesitate to contact us.

1. Getting a Quote

Fill out the Get a Quote form to receive a custom price quote within 24 hours. You can also get a quote over the phone by calling (904) 614-3138.

2. Booking Your Shipment

Ready to schedule your shipment? Let us know by filling out the Book Now form or by calling (904) 614-3138.

3. Carrier Assignment

Once we receive your booking request, our dispatch department will assign your shipment to a carrier matching your desired route and timeframe. You will receive all the details you need once pickup has been scheduled, and the driver will connect with you or your designated representative to finalize pickup and delivery arrangements.

4. Pickup

Prior to loading your vehicle, the driver will perform a thorough inspection for any preexisting scratches, dents, or other damage, which will be documented on the bill of lading. Both the driver and your designated representative will sign and keep a copy of the bill of lading so you can be confident the vehicle was delivered in the same condition it was in when shipment began.

Once the inspection is complete, your vehicle will be loaded onto the carrier and start its journey to the delivery location.

5. Delivery

Once it’s reached the delivery location, your vehicle will be unloaded and undergo a final inspection to ensure it arrived in pre-shipment condition.

Our carriers are among the best in the world, and your vehicle will be shipped with the best professional care. But in the unlikely event of shipment damage, you or your representative should mark any changes in the vehicle’s condition on the bill of lading and contact us immediately. Please note that normal wear and tear is not considered damage upon delivery. If you have any questions about this, please feel free to contact us!

After the inspection is complete, both the driver and your representative will sign and keep a copy of the bill of lading. If a remaining balance is due, you may pay the driver via cash, money order, cashier’s check, or official bank check. Once the the bill of lading has been signed and final payment has been made, your shipment is complete.

You can submit a quote request here or call us at (904) 614-3138.

To book your shipment, simply fill out this form or call us at (904) 614-3138.

Door-to-door transport means you don’t have to go to a terminal to ship or receive your vehicle. We deliver vehicles to and from residences, offices, or any other place you designate. (Pickup and delivery are subject to accessibility and local laws.)

When you use terminal-to-terminal shipping, a local truck picks up your vehicle from your house or another designated location. The truck takes your vehicle to a terminal where it is held until a second truck picks it up and delivers it to a terminal near your delivery location. Finally, a third truck retrieves your vehicle and delivers it to you.

Door-to-door transportation is a faster and safer option for vehicle delivery. With this method, the carrier truck comes directly to your home to pick up your vehicle, then delivers it straight to your final location. Door-to-door service gets your vehicle to its destination faster and minimizes the number of times it is loaded and unloaded during shipment.

Most carriers are very long, wide, and high, making it difficult for them to enter some residential neighborhoods due to narrow turns, low-hanging branches, or similar concerns. Additionally, some city laws do not allow transport trucks in certain areas. If the truck is unable to make it to your doorstep, the driver will get as close as possible to the scheduled location, then arrange to meet you in a location with adequate space (such as a grocery store parking lot or major street).

The price for your shipment is determined by vehicle size and weight, route mileage, delivery and pickup locations, and any specific needs you may have. We’re committed to providing you with the best service at the best possible price, so contact us to Get a Quote now!

Since most of the cost to transport a vehicle is related to its weight, it costs more to ship a heavier vehicle. Also, some carriers cannot naturally hold an SUV or truck, so the transport carrier has to take one car fewer than normal to accommodate the larger vehicle. Due to these variables, it usually costs more to move a truck or SUV.

Yes! We regularly ship motorcycles and inoperable vehicles, and we specialize in shipping unusual vehicles including antique, specialty, and classic automobiles.

Inoperable vehicles that roll and steer can be shipped for an additional fee. Please let us know in advance if your vehicle is inoperable and whether or not it rolls, brakes, and steers. If a driver arrives for pickup without advance notice that a vehicle is inoperable, the deposit is subject to forfeit.

Extra parts are accepted on a case-by-case basis. An additional shipping fee may apply.

Our carriers will only drive your vehicle to load and unload it from the carrier. Please be sure to verify and sign off on your vehicle’s mileage during pickup and delivery inspections. In most cases, you will see up to one extra mile on your odometer at time of delivery. If the truck cannot pull up to your door, you can request that the vehicle be driven to you from an alternate delivery location. In such situations, the carrier will drive your vehicle the short distance necessary to deliver it to you.

Yes, you or your designated contact person should be present at pickup and delivery. Your authorized representative will be responsible for signing the bill of lading after the pre- and post-shipment inspections.

A bill of lading (also known as B/L or BOL) is a document issued by a carrier to detail the contents of a particular shipment. It acts as an inspection report and a receipt, and it is provided to the customer at both pickup and delivery. We use the bill of lading to record any preexisting external damage on your vehicle before transport. In the unlikely event that damage occurs during shipment, this is documented on the bill of lading for insurance purposes.

Because they aren’t relevant to our method of auto transportation, our bills of lading do not record internal damage or undercarriage reports.

Yes. Your vehicle is fully insured at no additional cost to you, and you do not have to have your own shipping insurance. Each carrier has liability and cargo insurance for all shipments. Our transport trucks carry a minimum of $1 million in public liability insurance with a zero deductible to you.

During shipment, your vehicle is insured against damage caused by carrier negligence or equipment failure. If something happens to your vehicle during transit, we will help you get in contact with the carrier to handle your claim. Please note: all damage must be recorded on the bill of lading and reported immediately. The insurance company will not honor a claim if damages are not documented at time of delivery.

We want to keep you up to date! To track your vehicle or get an update on your shipment’s status, call us at (904) 220-5119 or send a message to dispatch@bestautomovers.com. We will also provide you with the cell phone number of your driver to enable contact during the transit period.

Our carriers ship your vehicle with the best professional care, and damages are not an expected part of the shipping process. In the rare event that your vehicle arrives with new scratches, dents, or other damage, your or your representative must indicate this in the designated area of the bill of lading. Your representative should also write an exact description of the damage in the comment field, then call us immediately. Please note that while normal wear and tear is not marked during the driver’s pickup inspection, it is not considered damage upon delivery.

If your vehicle arrives with damage, you can submit an insurance claim after shipment is complete. Payment from an insurance claim and payment of freight charges are two separate transactions, so the transport fee must be paid prior to or at time of delivery. No insurance claim will be processed until freight payment has been made, and no new claims will be accepted after the bill of lading is signed at time of delivery.

We’re here to help! If you have any difficulty at the time of delivery, please call us at (904) 220-5119.

An open carrier holds between eight and ten cars, transporting the vehicles in an inclined position. Most of these trailers are equipped with chains rather than belts, and cars are loaded by being driven up the truck’s ramps. Open carriers are not equipped for low-clearance vehicles, and they possess no fixed floor for transporting bikes. These carriers are suited only to moving regular, everyday vehicles, as vehicles moved via open carrier are exposed to weather and road conditions. Open carriers normally don’t provide door-to-door delivery.

Enclosed carriers are custom-built trailers that hold up to seven vehicles. They utilize a rear lift gate, which acts as an elevator to safely lift vehicles into place. Enclosed carrier drivers secure vehicles in a horizontal position using wheel straps, the proper way to secure low-clearance vehicles and vehicles with air ride suspensions. Enclosed carrier service is recommended for custom, antique, classic, exotic, and luxury vehicles. Since these carriers are covered, the vehicles in transit are not exposed to weather or road conditions. This mode of transport costs more, but it is safer and far superior.

Simply put, enclosed shipment provides a smoother, safer ride. Hard-sided trailers protect your vehicle from hazards such as weather conditions, dirt, dust, rocks, and vandalism. Covered trailers also carry fewer cars at a time, enabling faster delivery. We strongly recommend enclosed carriers for your vehicle shipment needs. We do, however, work with open carriers nationwide. If you prefer this method of shipment, we will help you secure the best option for your vehicle.

You can specify a pickup date! Depending on your location, we generally need a window of date options for pickup, but we offer date-specific service for an additional fee.

Shipping times vary depending on pickup and delivery locations. Cross-country trips usually take 7–10 days. Shorter trips can take anywhere between one and seven days depending on the exact distance being traveled. Traffic, road conditions, severe weather, truck breakdowns, and other unforeseen events may slow a shipment down. Also, drivers are limited by law to a specific number of miles and hours per day. Due to these limitations and variables, pickup and delivery dates are estimated but not guaranteed.

If your pickup or delivery location is in a remote area, meeting the driver in a nearby town or city may help expedite your shipping service. For detailed information on pickup and delivery times in your area, fill out the Get a Quote form.

The earlier your shipment is scheduled, the more likely it is that we can accommodate your preferred timeframe. For best results, schedule your shipment at least seven days in advance. Expedited services are available for rush shipments and time-sensitive transports.

We require a deposit of 10%–20% of the full shipment price to complete your booking and reserve your order. Unless other arrangements are made, we will need to have a major credit or debit card on file for payment of this deposit. We will not charge your card until your driver has been confirmed. All credit card numbers are stored safely and securely for your protection. The remaining balance for your shipment must be paid at time of delivery via cash, money order, cashier’s check, or official bank check. You may arrange to pay with a personal check or credit card at pickup only.

We accept Visa, MasterCard, American Express, Discover, electronic funds transfer, money orders, or company checks for deposit payment or full prepayment. Any balance due upon delivery may be paid via cash, cashier’s check, money order, or official bank check only.

Here’s a list of the steps you should take to prepare your vehicle for transport:

  • Remove all personal belongings.
  • Perform any preventative maintenance needed.
  • Take care of any obvious fluid leak. Leaking fluids damage your vehicle or other vehicles during transport. If a leak from your vehicle damages another vehicle during shipment, you will be responsible for that damage.
  • Prepare your vehicle for the new climate. This may include servicing of engine coolant, transmission oil, or other fluids.
  • If the car has loose external parts or items, remove or secure them before shipment.
  • Clean the exterior of your vehicle to ensure an accurate pre-shipment inspection.
  • Ensure your vehicle is operable. If it is not operable, please let us know in advance and advise us as to whether it rolls, brakes, and steers. Additional fees may apply to the shipment of inoperable vehicles.
  • Ensure your battery is in good condition. Your driver must be notified in advance if your vehicle has a history of battery failure.
  • Disconnect, disable, or turn off all aftermarket alarm systems. If the alarm system goes off during transport, it may drain the vehicle’s battery, requiring you to pay an additional fee to have the battery charged.
  • Fully retract or remove all antennas.
  • Advise us of any modifications made to your vehicle (such as lift kits, lowering, or non-standard tires). We need to know about these modifications in advance to ensure your vehicle will fit in the carrier at time of pickup. If your vehicle doesn’t fit in the carrier due to undeclared modifications, you may lose your deposit or be required to reschedule pickup.
  • Remove all plants and hazardous materials from your vehicle. By law, these items cannot be transported in our carriers.
  • If you are shipping overseas, ensure there is between 1/4 and 1/2 tank of fuel in your vehicle.
  • Provide us with a working phone number where you can be reached throughout the duration of your vehicle shipment.

To ensure your satisfaction, the following are required for pre- and post-shipment inspections:

  • You or your designated representative must be present for the inspections at time of pickup and delivery.
  • You or your representative must sign the bill of lading and condition report at both pickup and delivery locations.
  • You and/or your designated representative(s) are responsible for confirming your vehicle’s condition. This must be done before the driver leaves the pickup and delivery locations.

Preexisting damage will be noted on the bill of lading by our representative at time of pickup. In the unlikely event that damage occurs during shipment, it will be noted by our representative on the bill of lading at time of delivery.

We recommend that you do not leave any personal belongings in the vehicle. Items may shift during transit and damage the vehicle's interior. 8 Brothers is not liable for any damage caused to or by loose items during transit. Additional contents may block the driver's view when loading your vehicle, and they may add additional weight to the vehicle. Damage or loss of items left in your vehicle is not covered by our insurance.

If you decide to ship personal items inside your vehicle, the total weight of these items must not exceed 50 pounds. Personal items must be kept in the trunk or back seats below the window line. Extra charges will apply for the shipment of any personal items exceeding 50 pounds. Note that if extra items put the carrier over its total weight restrictions, expensive fines may result.

Absolutely no firearms, hazardous materials, illegal substances, or contraband may be in your vehicle during transport.

Still have questions?
We are always ready to help! You can reach our team by calling (904) 220-5119
or by filling out the contact us form now.

8 Brothers can help you ship your car to or from any state nationwide!